Politique de remboursement

Notice: In the event of any discrepancies, the English version of this Return and Refund Policy shall prevail.

RETURN AND REFUND POLICY
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@borganb.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@borganb.com.

DAMAGES AND ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

EXCEPTIONS / NON-RETURNABLE ITEMS
Certain types of items cannot be returned, such as custom products (for example, special orders or personalized items).
We also do not accept returns for sale items or gift cards.

EXCHANGES
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

REFUNDS
We will notify you once we’ve received and inspected your return and let you know whether the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund.

RETURN SHIPPING COSTS
Return shipping costs are the responsibility of the customer unless the item is faulty, damaged, or incorrect.

UK CONSUMER RIGHTS
Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015.
If you are a consumer in the United Kingdom, you are entitled to a refund, repair, or replacement for faulty or misdescribed goods in accordance with UK law.